Return Policy
General Questions
What is your return policy?
We accept returns within 14 days delivery
How many days do I have to return a product?
You have 7 days from the date of delivery to raise a return request.
Are all products eligible for return?
Yes all the products will be eligible for teturn
Do I need the original receipt or invoice to return a product?
Yes, a copy of your invoice or order ID is required for verification.
Can I exchange an item instead of returning it?
NO
Process & Conditions
How do I initiate a return request?
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Do I need to return the item in its original packaging?
Yes, please return the item in its original packaging if possible
What if the product is damaged, defective, or incorrect?
If you receive a damaged, defective, or wrong product, notify us within 48 hours of delivery. We will arrange a free replacement or refund.
Can I return used or opened items?
Returns are accepted only if the product is unused. Opened or used items (unless defective) are not eligible.
Are there any products that cannot be returned (e.g., perishable, personal care, customized)?
Opened or used items cannot be returned
Refund & Replacement
When will I get my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned product.
Will I get a full refund or store credit?
You will get a full refund
How will I receive my refund (original payment method, wallet, or voucher)?
original payment method
Can I get a replacement instead of a refund?
Yes, replacements are available for defective or incorrect products
What if I receive a partial shipment or missing item?
Please contact us immediately within 24 hours.. We will verify and ship the missing item at no extra cost.
Shipping & Charges
Do I have to pay for return shipping?
Return shipping is free if the product is defective or incorrect.
Is there a restocking fee for returns?
NO
What happens if my returned item is lost during shipping?
If you use our return pickup service, we are responsible.
Can I drop off the product at your store/warehouse instead of mailing it back?
NO
Who covers the cost if the product was faulty or wrong?
We cover all return shipping costs if the product is defective, damaged, or incorrect.